Client Relations

Yes, you can download your eTickets more than once, from any computer or mobile device.

Yes, you can forward your eTickets to anyone you choose. In order to do so, you will first download your tickets from your account and save the file to your...

No, you can print your tickets in color or black and white. Just make sure the barcode is printed clearly so that the scanner will be able to read it.

Yes, you can print your eTickets from any computer, or mobile device that is connected to a printer.

You can access your tickets from the Order Status page. You will need your email address and order reference code to access your tickets. The order referenc...

For rescheduled events where the tickets are valid for the new date, you will not be eligible to receive a refund.

If your event was completely cancelled, you are eligible to receive a refund under the TicketCity Guarantee. If your event is only partially cancelled, or i...

TicketCity is unable to provide refunds for partially cancelled events.

Yes, we will refund your purchase price if the game for which tickets were purchased is not played. Examples of this include playoff games with conditional ...

We make every effort to notify clients of any changes, however, we recombined that you verify the event information the day prior to the event. You can veri...