Client Relations

You will receive an email letting you know once your order has been confirmed. Typically orders are confirmed within a few hours, but can take up to 2 busin...

If our seller cannot confirm the tickets, you will be notified. Your credit card will not be charged, however, you may see a pending authorization appear in...

Your tickets will be sent to you via the delivery method that was listed on the tickets at the checkout. For eDelivery and Instant Download orders, you will...

To track your order, please sign into your My TicketCity Account. If you did not set up a My TicketCity account, you can check individual orders by visiting...

If the seller has already shipped the tickets, the shipping address cannot be changed. Shipping information may only be updated prior to the tickets being s...

A ticket request is issued whenever a TicketCity customer completes the checkout form. Once a ticket request is submitted, TicketCity will confirm the ticke...

Yes, the name that appears on the ticket is simply that of the original purchaser or account holder. Your tickets are still valid, this will not prevent you...

The prices vary from face value because they are set by the seller of the tickets and are based on market factors such as availability and demand. Prices ca...

All sales on TicketCity are final. Once an order is placed, you are locked into a contract with the ticket seller, and the order cannot be cancelled.

If you believe you received the wrong tickets or an incorrect quantity of tickets, first check your order confirmation email to verify that the tickets purc...